Wednesday, August 19, 2009

dear netflix,

I've been a customer for two years now. You sucked me in with that free two-week trial, and I've never looked back. I love the "watch now" feature (though back before you made that deal with Starz, the choices were pretty sparse), and I've discovered some great TV shows that I wouldn't otherwise have seen (Jericho, The Monarch of the Glen).

I've always been happy with your service. Yeah, it bugs me that it takes two days for you to get a movie back from me, even though it only takes one day for me to get it from you, but that's probably more the USPS's fault than yours. Recently, however, something big did happen . . . your customer service blew me away! See, back in May, I moved Valkyrie to the top of my queue, and for a month, it wasn't available. Then, out of the blue, I got an email from you saying that since the movie wasn't available from my nearest shipping facility, you were sending it from another facility . . . and in the meantime, you'd send me the next movie in my queue. So for a few days, I had two movies even though I'm on the one-at-a-time plan. (Ironically, both were WWII movies--the other was Swing Kids.)

Last week, it happened again. I'd been wanting to see Taken for months, and after the Valkyrie incident, I decided to move Taken to the top of the queue to see what would happen. Sure enough, after being at the top and unavailable for a month, you sent it to me, along with another movie (which is perhaps too embarrassing to name here). But here's the thing--I was on vacation for two weeks, and I took my current movie with me, so it's not like you were shipping me movies for most of the time that Taken was at the top!

You've just announced that deal with ABC/Disney which adds to the value of your service, I love the convenience of both the instant viewing and the untimed rentals, and then with this type of customer service, well, let's just say I won't be canceling my membership anytime soon!


***I wrote this a few weeks ago but decided it made me sound too nerdy, so I didn't post it. But Jen recently asked why I love Netflix, so here it is!


  1. yea! you might eventually convince me to join. do you a referral bonus?

  2. I don't think so. Once I got something in the mail about getting a free movie if a friend joined, but that was ages ago. I just checked the website, and it says there's currently no referral bonus. Oh, well . . . I still recommend it!


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